THE LARGEST CHINESE
PLASTIC MANUFACTURER

FAQ Category

After-sale service

  • Q What's your damage compensation policy？

    A First of all,before delivery we check the quality to ensure it’s good. After the delivery,our salesman will remind you not confirm the receipt before checking the goods,if there is damage you have the right to refuse.But if you confirm without checking,of course we will bear the lost with you.Yuo can choose part of refund or compensation for damaged goods at next purchase.

  • Q Sales of plastic cup body of a line of what is going on

    A All the plastic cups will have a line, this is the mold parting line, that is, the submodel of the mold line.

  • Q Why can the newly purchased Tenghua cup taste, can the plastic cup of Tenghua be

    A
    Because the production process through various machines, heating new glass molding, how much will have a little taste, with lemon or blisters, with some strong tea water, soak a few hours there is no kind of plastic taste, we are using food grade material, can be assured use
     
    The plastic cup can break?
     
    I plant the production of cups are imported food grade materials, has a particularly good impact strength, in the case of normal use has good resistance to pressure, not easily broken.

  • Q The color of the goods you sent is inconsistent with each other. I can't sell them in sets. How can I solve this problem?

    A because the factory now USES A lot of materials, the color will become dark! We suggest that the other three colors be sold in sets and blue be used as an activity promotion. In addition, we will design a series of packaging to solve this problem!










    你发的货前后颜色不一致，我不能成套卖，怎么解决？（麦秸秆一套四色，只有蓝色出现深浅不一）
    因为工厂现在用料多，颜色会变深！我们建议其他三色按套卖，蓝色作为活动促销出去。另外我们会设计一个系列包装解决这个问题！

  • Q Do you have storage box?

    A Q：I want 240 boxes of 130L. Do you have any?Will it be damaged in transit?
    A：yes, we do. moq is 500.We suggest shipping by sea to avoid breakage.

    我想要240个130L的收纳箱，你们有吗？运输过程中会不会破损？
    我们有的,最小起订量是500个。我们建议走海运，这样可以避免破损。

  • Q What about your quality and warranty?

    A What about your quality and warranty?
    A：We have strict quality control system from material to finished products, all products quality is guaranteed. For defective or false products those are confirmed due to our own mistakes, we can replace and make up for you and you no need return the defective ones to us.

    你们的质量和保修期如何？
    我们有严格的质量控制系统，从材料到成品，所有产品的质量都是有保证的。对于由于我们自己的错误而被确认的有缺陷的或虚假的产品，我们可以为您更换和弥补，您不需要将有缺陷的产品退还给我们。

  • Q Can you deliver my order in batches?

    A When you place an order, I will prepare the goods. If you send the goods in batches, you only need to pay the freight once. I will send the goods on time according to the date you require. 











    问：我下单的货物，能帮我分批发出吗?

    答：当您下单以后，我会帮您准备好货物，假如分批发出，您只需要一次性支付运费，我会根据您要求的日期按时发出


  • Q Pls refund my money back right now ,i haven't got my goods.

    A Pls give  us some time to deal with it. After you receive the goods,i will give you special discount.













    问：货还没有收到，我需要申请全额退款.

    答：请再给我们一点时间处理这件事情，在你收到货以后，我会给你一些折扣。

  • Q What about your quality and warranty?

    A
    What about your quality and warranty?
    We have strict quality control system from material to finished products, all products quality is guaranteed. For defective or false products those are confirmed due to our own mistakes, we can replace and make up for you and you no need return the defective ones to us.
    你们的质量和保修期如何？
    我们有严格的质量控制系统，从材料到成品，所有产品的质量都是有保证的。对于由于我们自己的错误而被确认的有缺陷的或虚假的产品，我们可以为您更换和弥补，您不需要将有缺陷的产品退还给我们

QUICK LINK

ABOUT US

 Tel: +86-576-88200983
 Phone: +86-13515861994
 E-mail: info@tenghuab2b.com
 Factory Add: No. 329, Yinshan Road, Fangshanxia Village, Nancheng Street, Huangyan District, Taizhou, Zhejiang, China (Mainland)
 Office Add: No.919 Unit E Xintai Square Baiyun Street Jiaojiang Taizhou Zhejaing
 

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