A Q：What certificates does your factory have?
A: BSCI, DISNEY , What audit report that you are looking for? 

你们工厂有哪些证书？
我们目前有BSCI，迪士尼验厂，哪类证书是您需要的？

A Q：I want to add metallic gloss to my bamboo coffee mug. Can I do that?
A：I have contacted the factory, and their flower film paper can achieve this effect.You may choose to make a sample first to see the effect.

我想在我的竹纤维咖啡杯上增加金属光泽效果，能做到嘛？
我联系过工厂，他们的花膜纸可以做到这个效果。您可以选择先打样看一下效果。

A Q：How many molds do you have in your factory?
A：There are 1200 sets of all kinds of molds. Equipped with advanced facilities and with powerful technical forces, we can produce more than 100 million bottles per year.
你们工厂有多少模具？现有各类模具1200套。我们拥有先进的设备和强大的技术力量，每年可生产1亿多瓶。

A
Q：Why it is so expensive to transport only a sample?
A：We collect the freight according to the international express standard.
 For the platics with light weight, logistic company charge with the carton volume weight, not goss weight.

Express caculation : Length*width*height/5000=volum weight
Ocean & aircargo caculation : Length*width*height/6000=volume weight
* costs based one the heavy one(gross weight  or volume weight)

A Q：Does your company have a professional inspection department for the cup?
A：Our factory has QC, which will check the various properties of the bottle, packaging, leaking and other issues to ensure the quality of the goods.
你们公司对杯子有专业检验部门吗？
我们工厂有QC，会对杯子的各种性能进行检查，包装，是否漏水等问题，来确保货物的质量
 

A Q:Do you have an individual package? Can you print there informtion about our company?
A:Yes, customized indivdual box we can provide you with MOQ 1000pcs.
If less than MOQ pls consider to have sticker to save the customization cost.

A Q：what is the cost for opening a new mould of bottle?
A：Usually the moulding cost based on the each accessories and materials, for example, one bottle consist of bottle part, lid, o-ring;We will charge 3 parts moulding cost for have a new design bottle as above mentioned, You can send us the design, we will check for you.

请问一个杯子的开模费用是多少？
通常开模费用根据每个部件和材料来决定的，拿水杯举例，水杯如果由杯身，盖子，口圈3个部件组成，那么开模费用就会有3个部分。您可以发给我们具体的设计，我们会帮您确认的。
 

A Q: What is Trade Assurance?
A: Trade Assurance is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.You're covered if:
Your products are not shipped on time as per the contract with your supplier.
Your products do not meet the quality standards as per the contract with your supplier.  

什么是贸易保障? 
是阿里巴巴提供的一项免费服务，旨在帮助买家和供应商之间建立信任。在运输或与质量有关的纠纷中，贸易保险为您提供保险。如果:
你的产品没有按照与供应商签订的合同按时发货。
你方产品不符合与你方供应商合同规定的质量标准

A Q:paper cups can work properly with cup sealing machine?
A：yes, we have provided you with the diameter of the product. You just need to know the size of your machine.

这种杯子可以和封口机一起使用吗?
可以的，我们已经给您提供产品的直径，你只需知道您机器的尺寸即可。

A Q：Can you print our logo on the bottom of the bamboo coffee mug?
A：Yes, you can choose transfer printing and letterprinting , silk screen is hard to control with the bottom
我们可以在竹纤维咖啡杯底部印上我们的logo吗？
可以， 您可以选择移印或是凸印， 丝印在底部印刷比较难把控。