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Q What is Trade Assurance?
A What is Trade Assurance?
Trade Assurance is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.
You're covered if:
- Your products are not shipped on time as per the contract with your supplier.
- Your products do not meet the quality standards as per the contract with your supplier.
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Q What's your damage compensation policy？
A First of all,before delivery we check the quality to ensure it’s good. After the delivery,our salesman will remind you not confirm the receipt before checking the goods,if there is damage you have the right to refuse.But if you confirm without checking,of course we will bear the lost with you.Yuo can choose part of refund or compensation for damaged goods at next purchase.
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Q What is the service fee of Trade Assurance?
A What is the service fee of Trade Assurance?
The Trade Assurance service is free for buyers, Alibaba.com will not charge you.
Please note that you need to pay a small processing fee to the bank when you make a payment.
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Q If I give you good praise,what can I get?
A When you receive the goods and you are satisfied with the quality and our service,please give us a five star good praise,you will get 5dollars as reward.
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Q Which test you have?
A Which test you have?
About plastic products we have FDA,LFGB,silica gel test report,
About wheat straw products we have FDA,LFGB test.
About disposable products we have FDA,LFGB,msds.
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Q Which Audit details you have?
A Which Audit details you have?
And we have BSCI,Disney inspection report.
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Q Could I use my own logo or design on goods?
A Yes,Customized logo and design on mass production are available.
And you can choose the colors or materials.
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Q May I visit your factory?
A Sure, warmly welcome.
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Q What’s the MOQ for customizing?
A If you only need to print the logo,the MOQ is 1000pcs,If you want to customize color of the products,the MOQ is 3000pcs.
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Q 1.May I know your production schedule Plan?/What is your scheduled production plan?
A A. First payment confirmed (bank transaction 3-7days depends)
B. Production preparations (2-3days)
C. Logo template process (5-7days for the template)
D. Sample confirmed (2-3days with template)
E. Mass production (10-20 depends on order quantities)
F. Packing (3-5days)
G. Balance payment (bank transaction 3-7days depends)
H. Ready for shipping
