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Q What is Trade Assurance?
A What is Trade Assurance?
Trade Assurance is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.
You're covered if:
- Your products are not shipped on time as per the contract with your supplier.
- Your products do not meet the quality standards as per the contract with your supplier.
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Q What is the service fee of Trade Assurance?
A What is the service fee of Trade Assurance?
The Trade Assurance service is free for buyers, Alibaba.com will not charge you.
Please note that you need to pay a small processing fee to the bank when you make a payment.
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Q Which test you have?
A Which test you have?
About plastic products we have FDA,LFGB,silica gel test report,
About wheat straw products we have FDA,LFGB test.
About disposable products we have FDA,LFGB,msds.
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Q Which Audit details you have?
A Which Audit details you have?
And we have BSCI,Disney inspection report.
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Q Could I use my own logo or design on goods?
A Yes,Customized logo and design on mass production are available.
And you can choose the colors or materials.
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Q May I visit your factory?
A Sure, warmly welcome.
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Q What’s the MOQ for customizing?
A If you only need to print the logo,the MOQ is 1000pcs,If you want to customize color of the products,the MOQ is 3000pcs.
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Q 1.May I know your production schedule Plan?/What is your scheduled production plan?
A A. First payment confirmed (bank transaction 3-7days depends)
B. Production preparations (2-3days)
C. Logo template process (5-7days for the template)
D. Sample confirmed (2-3days with template)
E. Mass production (10-20 depends on order quantities)
F. Packing (3-5days)
G. Balance payment (bank transaction 3-7days depends)
H. Ready for shipping
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Q Have this item 100% assembled well in stock?
A In fact, this item will be newly produced according to your orders including samples.
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Q Which international express do you usually choose?
A UPS、 Fedex、TNT and Postal
