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Q what certificates do you have for the toothbrush?
A Q：Does the toothbrush have CE certificate? We do not have the CE certificate for the time being.
A：We have the FDA certificate. Is that what you need?
牙刷有CE 证书吗？
我们暂时没有CE 证书，我们有FDA证书，这是你需要的证书吗？
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Q Can you do this PET Bottle?
A Can you do this PET Bottle,size XXX, bottle neck 28mm.
A：According to the bottle size, we need a new mould, the charge is $6000. Actually, we have diffirent bottle size but same size of the neck.if you choose the mould also can do the size you wanted and you just need pay the mould cost .
i will send the sample to you check .
我能做这个尺寸的PET水瓶吗，瓶口尺寸28mm
根据你的尺寸，需要一个新模具模具费是$6000。实际上，我们有一款不同尺寸但是平口一样的模具，这款模具也可以做出你想要的尺寸。你只需要支付$625。
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Q Can you manufacture with another material instead?
A Q：Can you manufacture the water bottle with bamboo fiber instead of wheat straw material?
Could you please tell me your quantities for the products?
A：We will check if we could arrange the materials with your required quantities. Usually changing to another material will damage the modules and short the lifetime of the machine. We will considerate with the order details.
你们能用竹纤维的材料代替麦秸秆的材料生产水杯吗？您能告诉我你的数量吗？
我们帮您确认一下数量是不是能够换材料生产？因为通常更换材料会造成模块受损使得机器生产寿命缩短。我们会根据您的订单情况慎重考虑
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Q Do you have storage box?
A Q：I want 240 boxes of 130L. Do you have any?Will it be damaged in transit?
A：yes, we do. moq is 500.We suggest shipping by sea to avoid breakage.
我想要240个130L的收纳箱，你们有吗？运输过程中会不会破损？
我们有的,最小起订量是500个。我们建议走海运，这样可以避免破损。
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Q Can you please send me template for the lid so i can position the logo on there
A Q：can you please send me template for the lid so i can position the logo on there?
A：Hi,We don’t send the template before and I don’t advice you do this,first the template maybe damage when shipping,second the shipping fee will higher.If you has factory in your country just let them made new one is more convenience.
Q可以把印刷的版寄给我们，这样我就可以在我这边印logo了
A:您好，我们之前没有寄过版，但是我不建议你这么做，首先版可能会在运输过程中损坏，第二寄过去的运费也会比较贵，如果您在当地有工厂的话，直接让厂里做会更方便。
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Q What about your quality and warranty?
A What about your quality and warranty?
A：We have strict quality control system from material to finished products, all products quality is guaranteed. For defective or false products those are confirmed due to our own mistakes, we can replace and make up for you and you no need return the defective ones to us.
你们的质量和保修期如何？
我们有严格的质量控制系统，从材料到成品，所有产品的质量都是有保证的。对于由于我们自己的错误而被确认的有缺陷的或虚假的产品，我们可以为您更换和弥补，您不需要将有缺陷的产品退还给我们。
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Q Why is export freight so expensive
A 10. Q：Why is export freight so expensive recently？
A：Because the Spring Festival is coming, the workers will be off work then ，so the labor force will be reduced, resulted in rising price.
为什么最近出口运费这么贵？
因为春节要来了工人都放假了劳动力减少了导致价格上涨.
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Q Can you do extra copper layer of insulation on the inner layer?
A .Q：Can you do extra copper layer of insulation on the inner layer?
A：Yes，we can ,the MOQis 3000pcs,you need to plus extra $0.15/pc
你们可以在保温杯内胆里镀铜吗？
可以的，起订量是3000个，需要额外加0.15美金/个
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Q Can I ask did your company design this model or was it designed by another client? j
A Can I ask did your company design this model or was it designed by another client?
just checking there is no patent on it before ordering.
A：Hello,this goods you chose is our factory design,don’t has patent. If we show your our client design we will tell you before,don’t worry.
我可以问一下这个是你们工厂的设计还是你们客户的设计？我只想在订购之前确定这个产品没有专利。
您好，这个产品是我们自己的设计，但是没有证书，如果是我们客户的设计，我们会提前告知您的。
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Q Can you also explain DDP trade term？
A Q：Can you also explain DDP trade term？
A：It means that the seller completes the import customs clearance procedures at the designated destination, hands over the undischarged goods on the delivery means of transport to the buyer and completes the delivery. The seller shall be liable for all risks and expenses associated with the delivery of the goods to the named destination, including any "taxes" payable at the destination when customs formalities are required (including the responsibilities and risks of customs formalities and the payment of handling charges, duties, duties and other expenses).
你可以解释一下DDP贸易方式吗？
完税后交货（……指定目的地）”是指卖方在指定的目的地，办理完进口清关手续，将在交货运输工具上尚未卸下的货物交与买方，完成交货。卖方必须承担将货物运至指定的目的地的一切风险和费用，包括在需要办理海关手续时在目的地应交纳的任何“税费”（包括办理海关手续的责任和风险，以及交纳手续费、关税、税款和其他费用）。
