A Q：Concering the quality,could you send us a sample?If I purchase 100pcs after,can I get the sample fee refund?
A：We can send you a smple to check the quality,you need to pay the shipping cost,for 100pcs,we can't return the sample fee to you.
You can get it refund with order quantities reach to 1000pcs.

考虑到质量，你可以给我寄一个样品吗？如果我后期下单100个可以退样品费吗？
我们可以给您寄样品，您需要支付运费，数量到达1000个的时候我们给您退返样品费用

A Q：I would like to order 100 bamboo cups without logo.                                       
A：I'm very sorry, because the Spring Festival is around the corner, we only accept more than 1000 orders now.
But you may confirm the order before the holiday, we will get them earlier for production plan.

我想订100个竹纤维杯子，不带有logo的 。 
非常抱歉，因为春节就要到了，我们现在只接受1000个以上订单。
但是您也可以跟我在节前确认订单，尽早的安排他们排队生产。

A Q：How soon will you send out the samples?

A：Stock samples wil be shipped out within 3days, if customized 5-10 days depends on your specific requirement. Customized logo below 2 colors, 5-7days; heat transfer printing takes 7-10days for the template; customized color about 7-10days.

你们需要多久的时间能发样品?
库存样品一般是3天内发出，订制的产品需要根据具体的订制要求。2色内的logo订制需要5-7天，热转印需要7-10天制版，订制颜色7-10天。

A Q：I would like to pay $50 intial payment and the rest if it gets here.Is it also possible to do DDP？
A：Sorry for your request, we can’t accept it of customer for tRial order.
It will take us too much risk for the order, so Pls do the all payment for the DDP before delivery


我想先付定金，尾款在收到货是时支付。能不能做门到门？
很抱歉,对于第一次合作的客户我们很难接受这样我们承担的风险过大，所以请运输前支付门到门的全部费用
 
 

A Q：We want to customize our Logo. What is the type of printing ? (Heating transfer print or Screen Printing?)
Which type is more better price and which is beauty?
A：If your Logo is 1-2 colors, we usually recommend silk screen printing.If your logo has many colors, 3-4 colors, or even more colors, ordinary silk screen printing will not achieve this effect, we will let customers choose heat transfer printing.  Silk-screen printing is much cheaper than thermal transfer, silk-screen only need to pay the cost of plate making and printing, and thermal transfer not only plate making and printing, but also need to pay the cost of membrane. The MOQ of heat transfer printing is very high. At least 3000pcs factories to be able to heat transfer.

 我想定制我们的标志。这是什么类型的印刷?(热转印还是丝网印刷?)哪一种更便宜，哪一种更漂亮?
如果您的Logo是1-2色，我们通常推荐丝印。如果您的logo有很多颜色，3-4种颜色，甚至更多的颜色，普通丝印是不会达到这种效果的，我们会让客户选择热转印。丝印比热转印便宜得多，丝印只需要支付制版和印刷的费用，而热转印不仅需要制版和印刷，还需要支付膜的费用。热转印的最小起订量很高。至少3000个工厂能够安排

A Q：Does this product have been exported to Europe? Can you enter the European market and meet the European standard?
A：Yes, most of our biodegradable products are sold to the European market, and our products are tested to meet European standards. Don't worry！

请问这个产品有出口过欧洲吗？能进入欧洲市场，符合欧标吗？
可以的，我们大多数的可降解产品都是销往欧洲市场，我们的产品都是经过检测的都符合欧洲标准的。请不要担心.

A sure, we have these products!We will send you a catalogue later. You can tell us which kind of cup you want .












问：你们有什么适合作为小礼品的水杯，量大且价格便宜的！

答：当然，我们有这些产品！我们稍后会给您发一份目录过来，您可以告诉我们您想要的那款杯子

A When you place an order, I will prepare the goods. If you send the goods in batches, you only need to pay the freight once. I will send the goods on time according to the date you require. 











问：我下单的货物，能帮我分批发出吗?

答：当您下单以后，我会帮您准备好货物，假如分批发出，您只需要一次性支付运费，我会根据您要求的日期按时发出

A The granule on the surface of the wheat straw cup is natural rice husk fiber. The more obvious the granule feeling is, the more fiber the product will be strong and durable. It will not affect your health. Please feel free to use it.










问：为什么麦秸秆杯子的表面看起来有颗粒感？
答：小麦秸秆杯子表面的颗粒是天然稻壳纤维，颗粒感越明显，说明纤维量越多，产品也越结实耐用，不影响健康，请放心使用。

A  I can quote you a price for railway transportation, which will take about 30 days. However, the time limit for railway customs clearance is too long recently, which may need to be increased by 15 to 20 days. I hope you will consider it carefully!











问:你们有没有便宜的运输方式啊？
答:我可以给你报铁路运输的价格，运输时间大约30天。但是近期铁路清关时效太长，可能需要增加15天到20天。希望您将慎重考虑！