-
Q Can you please tell me more about biodegradable products?
A Sure, raw materials for this bottle are wheat straw mixed with PP, PP is food grade with certificates. Since these types new materials are consist of Plant fiber, able to degrade with light, water,soil,microorganism under a certain external environment , that is why we called it biodegradable. The degradation usually starts 180days, which takes 3-5years or even longer to have it disintegrate eventually. We haven't got the official international testing report for the complete degradation period yet so far.
问：你可以告诉我一些更多的消息有关于这个降解产品吗？
答：当然，产品的原材料是麦秸秆和PP的混合物，PP食品级认证的塑料。因为降解类型的产品原材料中含有植物纤维，能够在光，水，土壤，微生物等特定条件下被分解，所以被称为生物可降解（产品）；降解周期通常在180天后，需要3-5年或是更长的时间才能完全崩解。目前我们还没有获得正式的有关于完全降解的测试时长的国际性测试报告。
-
Q Pls refund my money back right now ,i haven't got my goods.
A Pls give us some time to deal with it. After you receive the goods,i will give you special discount.
问：货还没有收到，我需要申请全额退款.
答：请再给我们一点时间处理这件事情，在你收到货以后，我会给你一些折扣。
-
Q Could I see my products with logo before production bulk?
A Sure,we can provide PPS（pre-production sample)，if you pay the deposit don't need extra charge.
问：我可以在生产大货前先看一下印刷效果吗？
答：可以的，我们可以提供产前样，只要你付了定金就不需要额外的费用。
-
Q Can I print our logo on the bamboo toothbrush?
A Of course, we can print the logo on the toothbrush. There are two printing methods: screen printing and engraving. The minimum order quantity of screen printing is 500 pieces, the minimum order quantity of carving is 200 pieces. Generally, we recommend customers to choose carving, which can make the logo retain for a long time.
问：10. 竹牙刷上我可以印刷我们的logo吗？
答：当然，我们可以在牙刷上印刷logo，我们的印刷方式有两种：丝印和雕刻。丝印的起订量是500支，雕刻的起订量是200支。通常我们更建议客户选择雕刻，这能使logo长久保留
-
Q Can you help to make pallet for the goods？
A of course，but we will charge the pallet fee, about $40 per pallet。
问：你能帮忙做个货盘吗 ？
答：当然可以了，但是我们会收取一定费用的托盘费，大约一个托盘40美金
-
Q Can water bottle made of PET put hot water?
A The PET bottle has a temperature resistance of no more than 50 degrees。
问：PET 材质的水杯能放热水吗？
答：PET材质的水杯耐高温不超过50度
-
Q Customers ask us what overseas product codes we have？
A We can provide the customs code or search (cellulose or PP) by ourselves. We suggest that customers search online in their own countries, they find it much easier than us!
问：客户咨询我们有哪些海外的产品编码
答：我们可以提供海关编码，或者自己去搜索（纤维素或PP）。我建议客户在自己国家网上搜一下，他们找起来比我们容易多！
-
Q Can we order 1000pcs at once,when we get orders ,you ship to our customers directly?
A Yes,we can deliver to your customers directly,but first you need to pay for the 1000pcs at once,and the shipping cost for each order.
问：我们可以一次订购1000件，等我们收到订单的时候你们帮我直接发给客户吗？
答：我们可以帮您直接发货给客户，但首先你们必须把1000个的钱一次付清，然后每个订单的运费你们自己承担.
-
Q I'm interested in your company's product. Can you send me the list price for 100/500/1000pcs？
A I will send it to you if you leave your e-mail,but the quote is based on 3000pcs. If your quantity less it. i can give the accurate quote for which one you choose for.
问：我对你们公司的产品很感兴趣，你能不能发给我100/500/1000个报价？
答：如果你给我你的邮箱，我会发给你，但是报价基于3000个数量，如果你的数量比较少，你选择你需要的款我会给你准确报价。
-
Q Do you provide customized service for the samples? What is the cost?
A Yes, we can provided logo customization and color customization.
Sample with customized color, we charge 100usd/color.
Sample with customized logo, cost for the template cost starts from 50 to 500usd.
For example, one color silk screen printing, 50usd per template；
logo with 3colors or above, we advise you heat transfer printing, template cost up to 500usd with designs. We will help you to check before ordering.
问：你们提供样品定制服务吗？怎么收费？
答：是的，我们提供logo定制和颜色定制；
颜色定制，我们通常按照100美金一色来计费；
Logo定制，版费从50-500美金不等，例如，一色丝印，50美金一个制版费用； 如果是3色及以上，我们建议热转印印刷工艺，版费根据图案来，可能会高达500美金。我们会在订单前再帮您确认。
