A Q: your bamboo toothbrushes don't look like they're made of bamboo. They look like they're made of wood!
A: we guarantee that our toothbrushes are made of bamboo.The raw material is bamboo.In addition, you can judge by the texture of the brush handle: wood has rings, bamboo is no rings.We can also provide the factory video to you.

你们的竹牙刷看起来似乎不是竹子做的，像是木头做的！
我们保证我们的牙刷是竹子做的。这个原材料是毛竹。另外，您可以根据刷柄的纹路来判断：木头的是有年轮的，竹子是没有年轮的。我们也可以提供工厂视频给你。

A Q:If I want to do my own design（logo，packing）what format do you need ? 
A:If just simple logo high definition JPG or PNG file is ok, about packing design we need AI file.

如果我要做自己的设计（logo,包装）你需要什么格式的文件？
如果只是简单的logo只需要高清的JPG 或 PNG 格式，包装设计的话我们需要AI 文件。

A Q: I want to try several of your products, can I make a carton each?                
A: Usually，our MOQ is 100pcs,if we have stock ,you can mix different items.

我想多买几种你们的产品，可以每种买一箱吗？
通常我们的MOQ是100个，如果有库存的话，你可以多种产品混搭

A Q: what are the types of bristle options you offer?  like materials differences.Which one is more commonly used on a daily basis?
A: Maybe Bamboo charcoal,because it’s more soft than nylon ,people prefer Bamboo charcoal.

你们有什么样的刷毛可以选择？比如刷毛的材料，哪一个在日常生活中更常用？   
竹炭，因为它比尼龙更柔软，所以人们更喜欢竹炭。

A Q:I’m wondering if your will has person to check the quality before the goods ship out?
A:Our factory has QA and QC will supervise the quality,also will check the quality before the goods ship out.

我想知道我的产品在出货前会有人进行质量检查吗？
我们工厂有QA和QC 会监督产品质量的，出货前也会检查质量的.

A Q:Except wheat products, what else products do you have, such as 100% compose?
A: Yes, we have 100% compost disposable products made of paper and corn starch, bagass and wheat straw material, such as wheat straw packing container, plates, straws, bowls,cups, most of them are selling in restaurant, hotel food and beverage industry.

除了秸秆类的产品，还有其他的产品吗,可以100%可降解？
是的， 我们有100%全降解的一次性产品， 由有纸， 秸秆，甘蔗渣， 玉米淀粉材料做成的食品打包盒， 盘子，吸管，水杯，大部分售往酒店餐厅的食品饮料行业。
 

A Q:Why does a vacuum cup have insulation effect？
A: The traditional thermos cup is made of two layers of stainless steel, the middle into a vacuum, in a way to isolate heat transfer, so that the bottom of the cup gallbladder will have a tail, but this tail is easily damaged; Tailless vacuum technology is to use a special process of welding the tail, so there will be no exhaust tail.In this way it will avoid the exhaust tail cause damage to the cup gallbladder.

为什么保温杯会有保温效果？
传统的保温杯是由内外两层不锈钢制成的，中间抽成真空，用以隔绝热传递，所以杯胆底部都有一个抽气尾，这个抽气尾极易碰坏；无尾真空技术就是用特殊的工艺焊接尾口，所以没有那个尖尖的抽气尾，避免了抽气尾碰坏而损坏杯胆.（—明天）

A I'm sorry to tell you that we don't provide design since we only do what customer asked for .We have a lot of designs by other customer but we are not allowed to sell thier designs to you. So you ‘d better give us your own design so that you will have your own cups.

你们有竹纤维杯子的设计目录册吗？
很抱歉的告诉你我们不提供设计因为我们只做客人要求的设计，我们有很多其他客户的设计但这些我们规定是不允许提供给客户以外的人的，所以你最好提供我们你自己的设计这样你也会有属于你们独家设计的杯子.

A Q：How many molds do you have in your factory?
A：There are 1200 sets of all kinds of molds. Equipped with advanced facilities and with powerful technical forces, we can produce more than 100 million bottles per year.
你们工厂有多少模具？现有各类模具1200套。我们拥有先进的设备和强大的技术力量，每年可生产1亿多瓶。

A Q：Does your company have a professional inspection department for the cup?
A：Our factory has QC, which will check the various properties of the bottle, packaging, leaking and other issues to ensure the quality of the goods.
你们公司对杯子有专业检验部门吗？
我们工厂有QC，会对杯子的各种性能进行检查，包装，是否漏水等问题，来确保货物的质量