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Q your bamboo fiber products contain PP. I have considered about it and do not want your products
A our raw materials have FDA and LFGB certificates, so you can rest assured to buy them
你们的竹纤维产品含有PP，我考虑了一下还是不要你们的产品!
我们的原材料是具有FDA和LFGB证书的，所以您可以放心购买
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Q Where is the main market for your products?
A We have been producing plastic products for 20 years.Our products are sold to more than 50 countries including the United States, Europe, southeast Asia, Japan and South Korea.
你们产品的主要市场在哪里?
我们生产塑料制品已有20年了。产品远销美国、欧洲、东南亚、日本、韩国等50多个国家和地区。
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Q Does it change the colour (get brown by the time) if coffee is inside regularly?
A Some of drinks with dark colors shall remain colors if take them regularly. If clear the cups each time after drinks, may helps for keeping them clear.
杯子会因为经常喝咖啡而变颜色（变棕色）？
如果用杯子经常喝一些深色的饮料的话，会在杯子上留下深色的残渍。如果每次喝完认真清洗的话，会有所帮助。
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Q what does OEM means？
A OEM means ,we help our customer manufacture products according to the samples they give us.
OEM是什么意思？
OEM的意思就是我们帮我们的顾客按照他们给我们的样品去生产他们需要的产品。
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Q I want selling your products on line,if you can provide the picture your use?
A Of course,when you plan order,I will send you the picture we have.
我想在网上销售你们的产品，可以提供你们的图片吗？
当然可以，如果你下单后我会把我们有的图片发给你
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Q It’s the same Pantone color,why do the lid and the infuser look different?
A Firstly,it’s because the infuser is transparent,but the lid is not;secondly,the lid and the infuser are different material,these factors both influence the actual color.
同样的潘通色号，为什么杯盖和里面的过滤器打出来的颜色不一样？
第一，因为过滤器是透明的，杯盖是实色；第二，因为杯盖和过滤器的材料不一样，所以打出来的颜色也会有差距
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Q Have you sample available to send me？If so ,Can you send me to my company directly？What would be the final cost of that? How is the procedure and the final cost of the sample?
A yes,we can send you one or more directly in a week ,just let me know the correct address and zip code,we can help you check all fees.but we will charge sample fee for sample and we can refund you if you can order more.
你们有样品可以寄给我吗？如果有，可以直接寄给我公司吗？最终的费用是多少？样品的程序和最终成本如何？
是的，我们可以在一周内直接寄给你一个或多个，只要告诉我正确的地址和邮政编码，我们可以帮你检查所有的费用。但是我们会收取样品费，如果你能订购更多，我们可以退还你。
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Q I want to customize the color of the shoe rack. Can you produce the shoe rack in transparent color?
A Q: I want to customize the color of the shoe rack. Can you produce the shoe rack in transparent color?
A: The raw material of shoe rack is PP. In the case of unprocessed, its color is translucent, after the processing process, PP can not be made completely transparent. If PC or AS material is used, the product will be brittle and not tough enough.
我想定制鞋架的颜色，你们是否可以生产成透明的颜色的鞋架吗？
鞋架的原材料是pp，在未加工的情况下。它的颜色是半透明状的，经过工艺上的加工，pp无法做成完全透明的。如果使用PC或者AS材质，产品会很脆，产品不够坚韧耐用。
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Q you can help me make the product effect drawing?the 3d effect
A Q: you can help me make the product effect drawing, the 3d effect
A: sorry, we can't do that.You can look for professional multimedia company to make.We can make a sample or a sketch for you.
你们可以帮我做产品效果图吗？3d效果的
不好意思，我们这个做不了。您可以找专业的多媒体公司制作。我们可以为您打样或者平面的效果图。
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Q I think you QTY/CTN is too big for me,could I customized new carton?
A Q: I think you QTY/CTN is too big for me,could I customized new carton?
A: Sure，could you please tell me your request,I need calculate the customized cost again.
你们现在的装箱数太多了，我可以重新定制外箱吗？
可以的，你可以告诉我你的要求，我需要重新计算一下定制的费用
